Scarlet Shopping Terms & Conditions

1. Scope & Acceptance

Scarlet LLC (“Scarlet Shopping”, “Scarlet”, “we”, “our”, “us”) operates the scarlet.shopping domain and associated digital experiences, including the Scarlet storefront, shopping cart, account dashboard and campaign landing pages. By accessing any of these properties you confirm that you are at least 16 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding agreement. If you disagree with any portion of these Terms, please discontinue use of the site immediately. Your continued use also signifies that you accept additional policies published on Scarlet Shopping’s online boutique, including regional compliance statements and notices required by consumer protection regulators in Wisconsin and the broader United States.

2. Key Policies Incorporated by Reference

These Terms work together with the following Scarlet policies, each of which is considered an integral part of the agreement between you and Scarlet. We encourage every customer to review the detailed policy documents before placing an order on the Scarlet Shopping ecommerce platform:

• Privacy & Cookies Policy – explains how we collect, use and safeguard personal data gathered through Scarlet Shopping marketing campaigns, customer accounts and purchase history.
• Shipping & Delivery Guidelines – clarifies estimated carrier timelines, handling cut-off windows, duties, forwarder options and how Scarlet provides tracking visibility from warehouse to doorstep.
• Returns & Exchanges Policy – outlines qualifying product categories, deadlines, refund methods and how to initiate an RMA request for Scarlet premium apparel.
• Scarlet Rewards Terms – sets out rules for loyalty points, promotional credits, referral incentives and how perks can be redeemed on future Scarlet Shopping purchases.

Whenever these supporting documents are updated, the most recent version replaces earlier editions and becomes binding once published. The revision history is noted at the top of each policy so you can compare earlier drafts if needed for compliance or audit purposes.

3. Account Responsibilities

Registering a Scarlet account unlocks faster checkout, order history and tailored wish lists. In exchange, you agree to maintain accurate credentials and practice good security hygiene across all Scarlet Shopping touchpoints:

• Provide accurate, up-to-date information during registration and checkout, including billing addresses, phone numbers and preferred contact details.
• Keep login credentials confidential, avoid sharing passwords and notify Scarlet Shopping customer support immediately if you suspect unauthorised access, phishing attempts or unusual account activity.
• Accept responsibility for all orders, returns and communications carried out under your username, including activity performed by household members or authorised delegates.
• Limit one account per individual; duplicate identities, shared logins or bot-driven registrations may trigger fraud controls and lead to suspension.

Scarlet reserves the right to deactivate dormant or non-compliant accounts to protect the integrity of the Scarlet Shopping ecosystem and ensure reliable service for legitimate shoppers.

4. Orders, Pricing & Payment

Products placed in your cart are not reserved until payment is successfully captured. Scarlet reserves the right to refuse or cancel an order for any reason, including suspected fraud, inventory anomalies or pricing errors. In the event of a pricing mistake, we’ll contact you to confirm whether to proceed at the corrected price or cancel the order with a full refund. All prices are displayed in USD by default and include applicable sales taxes where required by law. Promotions, limited time offers and bundle discounts are clearly marked on product detail pages, newsletters and the Scarlet Shopping homepage to ensure transparency.

We accept the payment methods shown at checkout (Stripe, major credit/debit cards, and authorised digital wallets). By submitting payment details you confirm you are the authorised user of the card or account, that sufficient funds are available, and that Scarlet may use secure tokenisation to process the transaction. Orders flagged by our risk team may require additional verification before shipment; if verification is not completed within the requested timeline, Scarlet Shopping may cancel the order to protect both the customer and the brand.

5. Shipping, Delivery & Duties

Scarlet partners with trusted carriers to ship orders worldwide. Estimated delivery windows are shown at checkout and in your confirmation email; they remain estimates, not guarantees. Delays caused by customs, weather, peak seasons, industrial action or carrier issues are outside Scarlet’s control and may extend transit times for Scarlet Shopping parcels.

International customers are responsible for any import duties, VAT/GST and customs clearance fees required by the destination country. We provide customs documentation based on the information you supply—please ensure accuracy to avoid clearance delays. Our logistics team continually monitors shipping lanes to optimize route selection and provide the best balance between speed and cost for Scarlet shoppers.

6. Returns, Exchanges & Refunds

All information about eligibility windows, return shipping, exchanges and refund timelines is covered in the dedicated Returns & Exchanges page. Please review that guide before initiating a request so you understand qualifying categories, packaging expectations and processing timelines managed through the Scarlet Shopping returns portal.

7. Product Accuracy & Availability

We strive to present each product’s colours, fabrics and detailing as accurately as possible, but variations can occur between digital displays and real-life finishes. Product descriptions include key details such as fabric composition, garment care and fit guidance; when in doubt, our Scarlet Shopping stylists can assist with personalised sizing advice.

Inventory counts are updated dynamically; in the rare case that the item you purchased is out of stock, we’ll notify you immediately and issue a full refund or help locate an alternative. Items marked “limited edition” or “capsule collection” may sell out quickly—adding such items to a Scarlet wish list or enabling stock alerts can help you secure future releases.

8. Intellectual Property

All Scarlet creative assets—including product photography, illustrated elements, copywriting, page design, logos and campaign imagery—belong to Scarlet Shopping or its licensors and are protected by intellectual property laws worldwide. You may reference or share Scarlet content for personal, non-commercial use. Any reproduction, distribution, resale, modification or derivative works require prior written permission from Scarlet.

The Scarlet Shopping name, logo, tagline and curated fashion imagery are trademarks of Scarlet LLC. Unauthorised use, including domain squatting, counterfeit listings or lookalike campaigns, will be pursued through legal remedies to protect the Scarlet brand and its customers.

9. Limitation of Liability

Scarlet operates the site “as is” and “as available”. To the maximum extent permitted by law, Scarlet LLC, its directors, employees, partners and suppliers disclaim all warranties (express or implied) and are not liable for indirect, incidental, punitive or consequential damages arising out of your use of the site, products or services, even if advised of the possibility. Our total liability for any claim will not exceed the amount you paid to Scarlet in the 12 months preceding the event.

This limitation applies to issues arising from website downtime, third-party integrations, promotional errors, or delayed deliveries. Nothing in these Terms limits liability for intentional misconduct or obligations that cannot be excluded under Wisconsin consumer protection law.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin, USA, without regard to conflict of law principles. Any dispute arising from or relating to Scarlet’s services shall be resolved through good-faith negotiations. If unresolved, parties consent to the exclusive jurisdiction of the state and federal courts located in Wisconsin.

We encourage customers to contact Scarlet Shopping support before escalating concerns; our team is empowered to resolve most service issues quickly and professionally. If intervention is required by regulators or legal counsel, Scarlet LLC will comply with all applicable court orders and disclosure obligations.

11. Updates to These Terms

Scarlet may revise these Terms periodically to reflect product updates, legal requirements or operational improvements. We will post the revised date at the top of this page and, when appropriate, notify registered customers via email or dashboard alerts. Continued use of the site after updates constitutes acceptance of the revised Terms.

Significant changes—such as updates to payment partners, loyalty program rules or data processing agreements—will be highlighted in Scarlet Shopping newsletters and on the announcement bar of scarlet.shopping so customers remain informed.

12. Contacting Scarlet

Questions about these Terms, your account or anything related to Scarlet Shopping? Our customer care team is always happy to help. Reach out via the contact form or email [email protected]. We typically respond within one business day and can assist with order clarifications, account management, size guidance and policy interpretation for the Scarlet premium fashion catalog.