Scarlet Shipping Guide
Everything you need to know about delivery options, costs and updates
We want every Scarlet Shopping parcel to arrive exactly when you need it. Below you’ll find a friendly overview of shipping methods, fees, timelines and tracking support. If you ever have a question that isn’t answered here, tap the contact form or email [email protected] and we’ll jump in to help. Cozy fashion and warm service go hand in hand.
Shipping Methods & Delivery Times
Scarlet partners with leading carriers to balance speed, reliability and cost. During checkout you can choose from Standard, Expedited or Express delivery; available services and estimated windows are presented based on your shipping address. Once your order is confirmed, our fulfilment team carefully packs it within one business day so it’s ready for pickup by the carrier you selected.
Delivery timelines shown at checkout are estimates, not guarantees, because weather, customs, regional holidays and carrier capacity can nudge the calendar. If a parcel is running behind, our customer team proactively monitors carrier scans and will share status updates so you’re never left wondering.
Shipping Costs & Complimentary Delivery
Shipping fees are calculated in real time at checkout and reflect carrier rates, package size and destination. Scarlet occasionally offers complimentary delivery thresholds or promotional codes—be sure you’re subscribed to our newsletter so you don’t miss those perks. When free shipping is available, you’ll see it clearly labelled in your order summary before you confirm payment.
Prefer to plan ahead? We list the most common shipping fees on our FAQ page, but the checkout calculator remains the most accurate reference because it accounts for multi-item orders, heavyweight fabrics and regional surcharges in one glance.
International Shipping & Duties
Scarlet Shopping dispatches to most global destinations. International parcels include all required customs documentation and product values so clearance is as smooth as possible. Import duties, VAT/GST or brokerage fees may be assessed by your local authority; these are the responsibility of the recipient. If you’re unsure about expected fees, we recommend contacting your customs office before placing your order.
In the rare event a parcel is held for inspection, our support team stays in touch with carrier partners to keep you informed. We know international shipping can feel daunting—consider us your concierge for every step.
Order Tracking & Notifications
The moment your order leaves our fulfilment centre, you’ll receive an email with a tracking link so you can follow the journey in real time. We also store tracking numbers inside your Scarlet account dashboard, making it easy to check on multiple orders or resend confirmation links to a friend.
Tracking updates typically appear within a few hours of the first carrier scan. If a link ever shows “label created” for longer than expected, reach out and we’ll nudge the carrier and report back with an ETA.
Shipping Restrictions & Special Handling
Some items on Scarlet Shopping—such as oversized outerwear or delicate embellished pieces—require special packaging. Whenever a product needs extra care, we note it in the description along with any handling surcharges or delivery limitations. We are unable to ship to PO boxes or freight-forward-only facilities in certain regions; the checkout process will let you know if an address requires adjustment before payment.
Our priority is getting your purchase to you safely, quickly and with the polish you expect from Scarlet Shopping. If you need tailored advice for a time-sensitive event or have a unique delivery request, our customer team is just a message away—ready to coordinate, reassure and make your day feel a little more stylish.